Customer Data Analyst | Melbourne Head Office

Job Description

At Munro Footwear Group (MFG) we're looking for a Customer Data Analyst who can turn raw data into meaningful insights, helping us better understand and engage with our customers while driving smarter business decisions.

Please note – This is a 12-month Parental Leave contract

About the role

• Analysing and interpreting customer data to uncover trends, behaviours, and opportunities that inform business strategies
• Building and maintaining dashboards, tracking KPIs, and delivering both BAU and ad-hoc analytics with actionable recommendations
• Creating, populating, and distributing CRM reports to relevant stakeholders.
• Developing and deploying customer segments across CDP and Emarsys, enabling targeted activation across Meta, Google, Criteo, and other external channels
• Maintaining CRM data integrity, ensuring compliance with Australian data and marketing standards
• Configuring, managing, and supporting customer platforms such as CDP, Yotpo, Emarsys, and Experian
• Troubleshooting and translating business needs into technical solutions
• Collaborating with developers/engineers to drive process improvements

About you

• 3+ years' experience in CRM or customer data analytics roles
• Proven track record in customer analytics within a retail or consumer-focused environment - multi-brand experience beneficial
• Strong analytical skills with experience in data mining and using reporting/visualisation tools
• Expertise in interpreting customer data and turning it into actionable insights that drive business outcomes
• Hands-on experience with customer tech stacks - CDP and ESP
  g, Emarsys experience is beneficial
• Experience building customer segments for multi-channel activation (email, digital, paid media, CRM)
• Strong problem-solving skills with the ability to troubleshoot technical issues and collaborate effectively with engineers

About us

With more than 200+ stores and 2500+ employees nationally and a brand-new state-of-the-art distribution centre, we are Australia's leading retailer and wholesaler of fashion and comfort footwear, owning and operating some of Australia's most iconic brands including Bobux, The Trybe, Midas, Mollini, Mathers, Williams, diana ferrari, and Australia's largest online footwear retailer, Styletread!

As a family-owned company, at Munro Footwear Group (MFG) we value our team, our loyal customers, and our dedicated suppliers. We work hard to play hard, we celebrate each other, and we believe every Team Member is an essential part of our ongoing success.

What we offer

• Generous employee discount for you and your immediate family!
• An extra 4 days a year of Life Leave
• Flexible paid Parental Leave
• Career growth and development opportunities 
• Access to professional and confidential support via our Employee Assistance Program (EAP)

Please note: This role requires you to work onsite in our Abbotsford Support Office four days per week. 

Are you looking for a role where you can bring data to life and shape how we connect with our customers? Apply now and make an impact as our next Customer Data Analyst.