Customer Care Team Leader | Melbourne Head Office
|Position Type:||Permanent Full Time|
|Attachments:||No File Attached|
|Application Close Date:||18-Jul-2022|
With more than 250+ stores and 2000+ Team Members nationally, we are Australia's leading retailer and wholesaler of fashion and comfort footwear, owning and operating some of Australia's most iconic brands including Mountfords, Midas, Mollini, Cinori, Mathers, Williams, Colorado, Diana Ferrari and Australia's biggest online footwear retailer, Styletread.
As a family-owned company, at Munro Footwear Group (MFG) we value our team, our loyal customers, and our dedicated suppliers. We work hard to play hard, we celebrate each other, and we believe every Team Member is an essential part of our ongoing success.
About your next role
You will provide leadership and operational direction to your team of customer care consultants to ensure we're providing our customers with tailored solutions that fit individualised situations and prioritise their needs at each step of the process.
You will lead by example, inspire and motivate your team to deliver best practice always.
You will have the opportunity to recruit new team members to shape an outstanding team.
- You're an experienced people leader with a passion for driving performance excellence.
- You have fantastic communication skills and know how to motivate and inspire others.
- You started your career in CX and have worked your way up to leadership – ideally within the retail industry
- You're ambitious and self-motivated but you also know how to have fun.
Our culture and benefits:
At MFG, we believe that great things can happen outside the traditional 9-5. You'll enjoy a hybrid working model, with the option to spread your time between our Abbotsford Support Office and home.
Our Support Office is our hub of collaboration and participation, where our most innovative ideas and projects come to life.
On your days in the office, you will enjoy an onsite café and access to the Gym and Beauty bar.
This is an exciting opportunity to join Munro Footwear Group as we continue to grow. If this sounds like you, apply now!